Driver Relations Coordinator

Position: Driver Relations Coordinator

Job Description:

The primary responsibility of the Driver Relations Coordinator is to work directly with Independent Contractors, fleet owners, & drivers on an as-needed basis, providing front line support via multiple communication channels. This Individual will communicate with relevant parties via phone, email, system messaging, and other means, working to isolate solutions and/or escalations as needed in the spirit of driver retention.

Core Responsibilities & Duties:

• Ability to understand DOT, FMCSA, State or Local laws
• Proficiency in computer-based systems, web hosted products and Microsoft office products
• Exhibit professional demeanor while communicating to internal and external customers
• Accept inbound customer calls and direct to appropriate team members or department
• Make outbound customer calls to support fleet retention efforts
• Provide basic customer support functions related to communication devices, mobile applications, and fuel card programs
• Support all Forward Air departments
• Other duties as assigned

Qualifications:

• Working knowledge OR interest in DOT regulatory requirements as it relates to the transportation industry
• Ability to establish and maintain effective working relationships with employees and managers
• Proactively establish and maintain effective working team relationships with all support departments
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills:

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast-paced environment
• Must have a patient and empathetic attitude
• Must be able to learn quickly
• Strong verbal and written communication skills
• Transportation industry knowledge and experience is a plus
• Customer service experience is a plus
• Call center experience is a plus

Forward Air is an Equal Opportunity employer

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